Frequently Asked Questions

[vc_row css=”.vc_custom_1586684332455{padding-bottom: 20px !important;}”][vc_column css=”.vc_custom_1586684849824{padding-right: 10% !important;}”][vc_empty_space height=”40px”][thb_accordion accordion=”true” tabs_scroll=””][vc_tta_section title=”How to make a purchase?” tab_id=”1581952178992-0dce887d-fbba”][vc_column_text]1. Select the product of your liking.
2. Select the icon identified as a shopping cart.
3. Register as a client or fill out the form with your data.
4. Enter the details of the payment method you want to make.
5. Finish your purchase by pressing the order button.
6. You will receive an order number and we will process your shipment.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What forms of payment do we accept?” tab_id=”1633981864813-1d496aaa-e2bc”][vc_column_text]You can pay with any accepted credit or debit card through our connection interface to our banking system.

  • VISA
  • MASTERCARD
  • AMERICAN EXPRESS
  • DISCOVER
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I cancel my order?” tab_id=”1581952179006-053caf4b-369d”][vc_column_text]You have 24 hours to contact us with your order number and your payment method to process your cancellation, you can use our online chat, sending an email to ventas@importworldmx.com or calling our customer service center.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens if I do not receive my product on time?” tab_id=”1581952417211-2bbc4427-30ae”][vc_column_text]Although we strive to meet our delivery times, we depend on our external parcel providers, but our customer service will be at your disposal to address any problem. IMPORTWORLD S.A DE C.V or Importworldmx.com is not responsible for a delay in the delivery of the product due to any event or circumstance beyond our control, mentioning but not limited to: climatic effects, geopolitical problems, etc.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Customer Support” tab_id=”1586684587337-c8dccc33-7a7c”][vc_column_text]We invite you to get in touch with any questions or suggestions by sending an email or using our online chat.

  • contacto@importworldmx.com
  • ventas@importworldmx.com
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